Managed Services

Monitoring

Vertex utilizes the most advanced tools available to proactively monitor all facets of your IT infrastructure. This ensures that our Help Desk will be notified of any potential problems before they escalate and cause major disruptions to your workflow.

Our monitoring tools provide us with the information required to accurately identify where deficiencies exist in your infrastructure and forecast what upgrades may be necessary. This gives you the insight to accurately project your IT budgets for upcoming years.

Proactive monitoring is the best way to ensure that your business will continue to operate at maximum efficiency and free of costly downtime.

Security

Stability, reliability and optimum performance can only be accomplished by ensuring everything inside your infrastructure is secure. Vertex provides this protection to your environment by managing your Firewall and Endpoint security on workstations and servers and performing regular Microsoft Security updates. Subscribing to a V-Powered solution will give you the confidence of knowing that your data is secured from outside threats.

Performance Optimization

Vertex will ensure your infrastructure continues to run at peak capacity through regular performance monitoring and scheduled server reboots. We take care of all Microsoft Exchange & SQL optimizations and maintenance.

Support

Vertex’s dedicated Help Desk will provide your users with unlimited phone and email support. We are always here to answer your questions and solve problems. We keep your team working problem free.

All of your support needs are covered in a fixed monthly fee allowing you to accurately forecast your IT budget without surprises.

Semi-Annual Technology Reviews

Our network service program includes a Semi-Annual Business Review with your organization. Prior to each review, Vertex will audit all alerts and reports generated over the preceding 180 days and prepare a comprehensive analysis of our findings as well as targeting areas for cost savings and increased performance. We will also identify any security vulnerabilities and provide you with an overall health assessment of your network. These meetings are designed to ensure that we are aligned with your current business goals and proactively planning future IT decisions. We present all of the reports we have captured over the past six months – ensuring you understand its overall impact on your business. We also use this opportunity to review and update you on all of the work completed in the last six months and discuss any project(s) in progress.

Our QBR summary and reports include:

  • Executive Summary
  • Windows Server Health
  • Work Completed Summary
  • Site Performance
  • Patch Status Detail
  • Site Health
  • Server Health
  • MBSA and Patch Summary
  • Asset Inventory
  • Device Performance
  • Site Performance
  • Review and update you on all the work completed in the six months and discuss project(s) in progress;
  • Help identify IT solutions that will address existing and future IT requirements.

Virtual CTO

Vertex will ensure that technology is fulfilling and optimizing all of the needs of your business by having a Virtual Chief Technology Officer actively involved in your business.

Semi-Annual technology reviews will provide you the opportunity to thoroughly understand the health of your infrastructure and plan for the future growth and changes to your business.

Vendor Management and Support

Vertex will ensure your 3rd party software stays updated. We work with the software vendors to troubleshoot problems so your users don’t have to. Vertex can also help source and evaluate new software products to ensure that they are the right fit for your infrastructure.