Vertex utilizes the most advanced tools available to proactively monitor all facets of your IT infrastructure. This ensures that our Help Desk will be notified of any potential problems before they escalate and cause major disruptions to your workflow.
Our monitoring tools provide us with the information required to accurately identify where deficiencies exsist in your infrastructure and forecast what upgrades may be necessary. This gives you the insight to accurately project your IT budgets for upcoming years.
Proactive monitoring is the best way to ensure that your business will continue to operate at maximum efficiency and free of costly downtime.
Stability, reliability and optimum performance can only be accomplished by ensuring everything in your infrastructure is secure. Vertex provides this protection to your environment by managing your Firewall and Endpoint security on workstations and servers and performing regular Microsoft Security updates.
Subscribing to a V-Powered solution will give you the confidence of knowing that your data is secured from outside threats.
Vertex will ensure your infrastructure continues to run at peak capacity through regular performance monitoring and scheduled server reboots. We take care of all Microsoft Exchange & SQL optimizations and maintenance.
Semi-Annual Technology Reviews
Our network service program includes a Semi-Annual Business Review with your organization. Prior to each review, Vertex will audit all alerts and reports generated over the preceding 180 days and prepare a comprehensive analysis of our findings as well as demonstrate areas of cost savings, increased performance, any security vulnerabilities and over all health assessment of your network. These meetings are designed to help ensure that we are aligned with your IT business goals and are proactively guiding you in your future IT planning decisions. We present all the reports we have captured over the past six months – ensuring you understand its overall impact to your business. We also use this opportunity to review and update you on all of the work completed in the last six months and discuss any project(s) in progress.
Our QBR summary and reports include:
- Executive Summary
- Windows Server Health
- Work Completed Summary
- Site Performance
- Patch Status Detail
- Site Health
- Server Health
- MBSA and Patch Summary
- Asset Inventory
- Device Performance
- Site Performance
- Review and update you on all the work completed in the six months and discuss project(s) in progress;
- Help identify IT solutions that will address existing and future IT requirements allowing you to ultimately make informed financial decisions.