Monitoring

Vertex utilizes the most advanced tools available to proactively monitor all facets of your IT infrastructure. This ensures that our Help Desk will be notified of any potential problems before they escalate and cause major disruptions to your workflow.

Our monitoring tools provide us with the information required to accurately identify where deficiencies exist in your infrastructure and forecast what upgrades may be necessary. This gives you the insight to accurately project your IT budgets for upcoming years.

Proactive monitoring is the best way to ensure that your business will continue to operate at maximum efficiency and free of costly downtime.

Security

Stability, reliability and optimum performance can only be accomplished by ensuring everything inside your infrastructure is secure. Vertex provides this protection to your environment by managing your Firewall and Endpoint security on workstations and servers and performing regular Microsoft Security updates. Subscribing to a V-Powered solution will give you the confidence of knowing that your data is secured from outside threats.

Performance Optimization

Vertex will ensure your infrastructure continues to run at peak capacity through regular performance monitoring and scheduled server reboots. We take care of all Microsoft Exchange & SQL optimizations and maintenance.

Support

Vertex’s dedicated Help Desk will provide your users with unlimited phone and email support. We are always here to answer your questions and solve problems. We keep your team working problem free.

All of your support needs are covered in a fixed monthly fee allowing you to accurately forecast your IT budget without surprises.

Semi-Annual Technology Reviews

Our network service program includes a Semi-Annual Business Review with your organization. Prior to each review, Vertex will audit all alerts and reports generated over the preceding 180 days and prepare a comprehensive analysis of our findings as well as targeting areas for cost savings and increased performance. We will also identify any security vulnerabilities and provide you with an overall health assessment of your network. These meetings are designed to ensure that we are aligned with your current business goals and proactively planning future IT decisions. We present all of the reports we have captured over the past six months – ensuring you understand its overall impact on your business. We also use this opportunity to review and update you on all of the work completed in the last six months and discuss any project(s) in progress.

• Executive Summary
• Windows Server Health
• Work Completed Summary
• Site Performance
• Patch Status Detail
• Site Health
• Server Health
• MBSA and Patch Summary
• Asset Inventory
• Device Performance
• Site Performance
• Review and update you on all the work completed in the six months and discuss project(s) in progress;
• Help identify IT solutions that will address existing and future IT requirements.

Virtual CTO

Vertex will ensure that technology is fulfilling and optimizing all of the needs of your business by having a Virtual Chief Technology Officer actively involved in your business.

Semi-Annual technology reviews will provide you the opportunity to thoroughly understand the health of your infrastructure and plan for the future growth and changes to your business.

Vendor Management and Support

Vertex will ensure your 3rd party software stays updated. We work with the software vendors to troubleshoot problems so your users don’t have to. Vertex can also help source and evaluate new software products to ensure that they are the right fit for your infrastructure.

Monitoring

Vertex utilizes the most advanced tools available to proactively monitor all facets of your IT infrastructure. This ensures that our Help Desk will be notified of any potential problems before they escalate and cause major disruptions to your workflow.

Our monitoring tools provide us with the information required to accurately identify where deficiencies exsist in your infrastructure and forecast what upgrades may be necessary. This gives you the insight to accurately project your IT budgets for upcoming years.

Proactive monitoring is the best way to ensure that your business will continue to operate at maximum efficiency and free of costly downtime.

Security

Stability, reliability and optimum performance can only be accomplished by ensuring everything in your infrastructure is secure. Vertex provides this protection to your environment by managing your Firewall and Endpoint security on workstations and servers and performing regular Microsoft Security updates.

Subscribing to a V-Powered solution will give you the confidence of knowing that your data is secured from outside threats.

Performance Optimization

Vertex will ensure your infrastructure continues to run at peak capacity through regular performance monitoring and scheduled server reboots. We take care of all Microsoft Exchange & SQL optimizations and maintenance.

Semi-Annual Technology Reviews

Our network service program includes a Semi-Annual Business Review with your organization. Prior to each review, Vertex will audit all alerts and reports generated over the preceding 180 days and prepare a comprehensive analysis of our findings as well as demonstrate areas of cost savings, increased performance, any security vulnerabilities and over all health assessment of your network. These meetings are designed to help ensure that we are aligned with your IT business goals and are proactively guiding you in your future IT planning decisions. We present all the reports we have captured over the past six months – ensuring you understand its overall impact to your business. We also use this opportunity to review and update you on all of the work completed in the last six months and discuss any project(s) in progress.

Our QBR summary and reports include:

• Executive Summary
• Windows Server Health
• Work Completed Summary
• Site Performance
• Patch Status Detail
• Site Health
• Server Health
• MBSA and Patch Summary
• Asset Inventory
• Device Performance
• Site Performance
• Review and update you on all the work completed in the six months and discuss project(s) in progress;
• Help identify IT solutions that will address existing and future IT requirements allowing you to ultimately make informed financial decisions.

V-Powered Server Support

Integrate enterprise-level server skills and management with your own internal desktop support staff:

• Reduce unscheduled server downtime
• Plan and implement robust and proven solutions
• Secure your valuable corporate data
• Optimize performance

User Support

Have Vertex’s highly skilled Help Desk provide phone and email support for your staff. Vertex can even work with an existing IT department to resolve, track and escalate calls so your staff can focus on planning and deploying new technologies.

V-Powered SaaS (Software as a Service)

V-Powered SaaS provides the enterprise-class tools essential for keeping your IT staff informed. Ensure proactive issue notification:

• Alert your IT staff of potential issues before they impact your business
• Minimize costly outages
• Uncover hidden deficiencies in your environment
• Maximize the potential of your IT staff

Desktop Management

Insulate your skilled server staff from unmanaged desktop support issues. Eliminate uncontrolled desktop support costs and increase staff productivity.

• Standardized and controlled desktop configurations
• Maintain desktop integrity and optimize performance
• Establish proven support processes
• Reduce PC downtime

Security Services

Vertex can help secure your environment by utilizing our skilled staff and extensive suite of V-Powered solutions.

Data backup & protection

Have Vertex manage your organization’s backups and disaster recovery planning using online V-Powered solutions.

V-Powered online backups and recovery solutions have significant advantages over traditional backup software:

• Centralized backup processes – even for remote sites
• Remove error-prone manual processes
• Data is sent off-site immediately
• Backup windows are reduced
• Media failure issues are eliminated
• Reduce costs associated with branch offices and remote sites

Monitoring

Vertex utilizes the most advanced tools available to proactively monitor all facets of your IT infrastructure. This ensures that our Help Desk gets notified of any potential problems before they cause issues in your environment and prevent users from working.

These monitoring tools provide us with the information required to accurately identify where there are deficiencies in your infrastructure and forecast what upgrades may be necessary. This gives you the insights into accurately planning appropriate IT spending budgets for the upcoming years.

Our goal is to keep your users working and business running efficiently which can only be accomplished with proactive monitoring.

Security

Stability, reliability and optimum performance can only be accomplished by ensuring everything in your infrastructure is secure. Vertex provides this protection to your environment by managing your Firewall, Endpoint security on workstations and servers and performing regular Microsoft Security updates.

Subscribing to Vertex’s V-Powered solution will give you the peace of my knowing that your data and identify is secure from outside threats.

Performance Optimization

Vertex will ensure your infrastructure’s performance continues to run at its best through performance monitoring, regularly scheduled server reboots, Microsoft Exchange & SQL optimizations and maintenance.

Support

Vertex’s dedicated Help Desk will provide your users with unlimited phone and email support to answer their questions and solve problems to keep them working.

All of your support needs are covered in a fixed monthly fee so that you can accurately forecast your IT budget without surprises.

Semi-Annual Technology Reviews

Our network service program includes a Semi-Annual Business Review with your organization. Prior to each review, Vertex will audit all alerts and reports generated over the preceding 180 days and prepare a comprehensive analysis of our findings as well as targeting areas for cost savings and increased performance. We will als identify any security vulnerabilities and provide you with an overall health assessment of your network. These meetings are designed to ensure that we are aligned with your current business goals and proactively planning future IT decisions. We present all of the reports we have captured over the past six months – ensuring you understand its overall impact on your business. We also use this opportunity to review and update you on all of the work completed in the last six months and discuss any project(s) in progress.

• Executive Summary
• Windows Server Health
• Work Completed Summary
• Site Performance
• Patch Status Detail
• Site Health
• Server Health
• MBSA and Patch Summary
• Asset Inventory
• Device Performance
• Site Performance
• Review and update you on all the work completed in the six months and discuss project(s) in progress;
• Help identify IT solutions that will address existing and future IT requirements.

Virtual CTO

Vertex will ensure that technology is fulfilling and optimizing all of the needs of your business by having a Virtual Chief Technology Officer actively involved your business.
Semi-Annual technology reviews will provide you the opportunity to thoroughly understand the health of your infrastructure and plan for future growth and changes to your business.

Vendor Management and Support

Vertex will ensure your 3rd party software stays updated and will work with the software vendors to troubleshoot problems so your users don’t have to. Vertex will also help source and evaluate new software products and ensure they will work in your infrastructure.

V-Powered Business Class FTP and File Sharing Solutions

Vertex’s hosted File Sharing provides you with the following features for a low-cost fixed monthly fee.

• FTP access for your staff, clients and vendors
• Vmax File-2-Email – Create a virtual link to allow users to download the file directly from our Vmax system. This allows you to send any size file.
• Backup Software – Need a way to automatically backup your files on a Windows XP, Vista, or 7.0 computer? With our custom Vsafe utility you can have the important files backed up online to an offsite facility in case of hard drive or catastrophic failure.
• Virtual Hard Drive – Connect your Windows, Mac or Linux computer to our Vhub system and easily drag and drop, copy, paste and share files.

V-Powered Endpoint Security

Enterprise-class endpoint security for Windows devices give you maximum protection against today’s and tomorrow’s threats to your IT assets. V-Powered ES is based on a combination of the most advanced proactive technologies for endpoints and provides periodical in-depth audits.

V-Powered ES now includes an Exchange E-mail Protection module. This module supports Microsoft Exchange 2003 and 2007 servers, and provides integrated Anti-Virus, Anti-Spam and Content Filtering capabilities for Exchange mail servers.

Differentiators:

Lower resource consumption with high-performance detection
V-Powered Endpoint Security Manager’s anti-malware engines are, according to several analysts, the fastest available and consume the least amount of resources.

Unmatched protection
Our detection and prevention technologies are the most advanced on the market.

Simple yet powerful
The centralized administration console is intuitive and user friendly. It offers a complete range of functions for managing security risks.

V-Powered Backups

Today, businesses face an expanding set of data-protection challenges and regulatory data-retention requirements. V-Powered solutions are designed to provide centralized, automated data protection and help reduce the risks associated with data loss. Our solutions are user friendly, cost effective and address today’s compliance and regulatory data retention requirements.

V-Powered online backup and recovery solutions have significant advantages over traditional backup software:

• Centralized backup processes – even for remote sites
• Removes error-prone manual processes
• Data is sent off-site immediately
• Backup windows are reduced
• Media failure issues are eliminated
• Reduces costs associated with branch offices and remote sites

V-Powered Web Security

Trusted web security for networks of all sizes.

• Highly accurate real-time content, context and construction based filtering of web pages including HTTPS.
• Accurate information with detailed logging, live traffic graphs and granular reporting
• Dynamic Content Analysis

V-Powered Web Filtering

V-Powered Web Filtering uses Dynamic Content Analysis to examine the content, the context and construction of every web page requested in real-time.

• True ‘who, what, when, where’ filtering with flexible user, group, time and location based controls.
• Accurate granular reporting with detailed logging, live traffic graphs and trend analysis.
• Full control of anonymous proxies, instant messaging, social-networking, blogging, file-upload, P2P sharing, video and Flash files.