Leading IT Services for Law Firms.

By partnering with Vertex, we wanted to address the changing landscape regarding security compliance. Vertex was proactive in foreseeing these changes and were ahead of the curve in identifying solutions for us. We have upgraded our security without compromising ease of use and ensured we didn’t impact our staff’s ability to operate. Vertex is agile with a great depth of knowledge and have provided us with an individualized approach as opposed to cookie cutter solutions. Vertex has been consistently responsive and reliable, and they deal with our issues immediately. They have a large number of clients but make us feel like we are the most important. Even though Vertex is an external company, it feels like they are a part of our team.

Jason Spetter
LIPMAN ZENER WAXMAN

Being a new firm, Vertex has been with us for every step of the way over the past 6 years. The main reason I would recommend Vertex is their people. There are a lot of other vendors on the market that can offer similar services as Vertex, but they don't have the same level of customer service. I'm not a computer expert and it's very comforting to know that I can call someone up who is friendly and personable, and they will walk me through fixing the problem. They take an interest in you, what your firm needs and how you want to grow.

Anthony Belmonte
CAMPISI LAW

Since working with Vertex, I’ve retrieved 50% of my workday back, and my frustration dealing with IT issues has been reduced to zero. The Vertex team is very professional, pro-active and provide solution options, and are the best group of IT professionals I’ve worked with. What has also impressed me is how stable the support team has remained with no personnel turnover which really helps from a historical viewpoint when troubleshooting. We can rely on their stability and continuity with our ongoing needs. They provide seamless service — when I need to throw up the white flag and ask for help, they’re there. I’ve recommended them to 3 or 4 other firms.

Tracy Ross
FOX VANOUNOU

We are a very busy, mid-sized, full-service law firm in Central Ontario, focussed on increasingly leveraging information technology to optimize our efficiency, productivity, profitability and professional service.

We are truly grateful to Vertex for guiding us through our journey and assisting us to achieve our progressive IT objectives. Migrating to cloud computing with Vertex has been a seamless, painless exercise with minimal disruption to our organization. Not only are we now realizing markedly better productivity and profitability, but Vertex’s solutions for enhanced security, disaster recovery, remote access and business applications make us far more confident in our own operations and competitive generally, not to mention the enhanced benefts to those we serve. Paperless law is on our horizon – Vertex has us well on our way. Excellent, very friendly and highly knowledgeable service, immersed fully in our operation to fulfill our customized, intimate needs. Frankly, I wish we had called Vertex years ago.

Jason Ward
WARDS LAWYERS PC

Since partnering with Vertex, not only have we saved approximately $48,000/year in reduced downtime costs with their managed service plan, they have also given us the competitive advantage we need, thanks to their innovative technology solutions.

Greg Neinstein
NEINSTEIN & ASSOCIATES LLP

Before Vertex, we were receiving staff complaints that IT issues were not being resolved in a timely manner, if at all. We don’t hear complaints from staff anymore. Our day-to-day operations are more stable and down time has been reduced. We have a much better comfort level in terms of data security and data integrity, and as a result, we sleep better at night. Vertex is extremely responsive and are on-site when required. We had a great experience through the onboarding, and I also sit with the VP once a year to discuss our IT needs and proactively plan.

Max Cohen
COHEN LAW

With hiring Vertex, we needed a firm that could assist us mainly with day-to-day desktop support as well as address our server support needs.

We are extremely happy with the team of people we have worked with at Vertex. From Tyler to Mark down to their support desk, they all take pride in the work they do with the utmost professionalism. Vertex has been proactive in offering long term solutions based on our evolving needs. With their 24/7 monitoring of our systems they have alerted us to issues even on weekends. If our employees have encountered VPN connectivity issues while working from home, they have been able to resolve them no matter if they even occur outside of regular business hours.

Since working with Vertex we have been able train our employees to contact Vertex directly whenever they encounter an IT issue rather than trying to resolve it internally by asking colleagues who are not trained to handle such issues. This allows our staff to focus on their work thereby not wasting time with IT concerns.

WATTERS ENVIRONMENTAL GROUP INC.

Vertex is exactly what we wanted. They tackle all of the problems we have and are extremely diligent. Their customer service is amazing; they are attentive and take the time to understand what we want. They respond to us as if we are their only client and make us feel important.

Sharon Hibbert
DALE STREIMAN LAW LLP

The main reason that I would recommend Vertex is that they know what they’re doing, and above all, they’re good people. We’ve been going through renovations and they have been incredibly helpful with the tech issues that go along with that. They are approachable and responsive, and I know that I can turn to them any hour of the day. They understand the urgency of the issues and are always there for us.

Mary Hope
BYLD BARRISTERS

Crystal O’Donnell
HEURISTICA DISCOVERY COUNSEL LLP

We were looking for a firm with more experience that could offer us proactive solutions. Vertex has delivered this. They have met our needs in terms of growth and identify problems before they happen and would cost more money to fix down the road. Their support is great. They are very responsive and get back to us quickly to find solutions that work.

Hilary Goldstein
BUCHLI GOLDSTEIN LLP

Steve was amazing, he helped us out so quickly and was able to answer all of our questions. Your turnaround times to our request are unbelievably quick! Love your company and your staff they are so amazing! You have an amazing team at Vertex, thank you!

Lori Budd
LIPMAN ZENER WAXMAN