Our firm was looking to streamline our systems and move to a cloud-based system. Vertex made this possible, and we are now fully in the cloud. We’ve changed to a more robust system and upgraded our computers as well.

We wanted the security of working with a bigger company like Vertex as our firm was growing, and their understanding of the legal business was a key factor in making our decision. We are very impressed with the technical support and resolution time. Vertex is a one-stop shop and does more than just maintain our systems.

By partnering with Vertex, we wanted to address the changing landscape with security. Vertex was proactive in foreseeing the change in the landscape and were ahead of the curve in security compliance. We have upgraded our security without compromising ease of use, and ensured we didn’t impact our staff’s ability to operate which is a very important balance.

Vertex is agile with a great depth of knowledge and provided individualized solutions as opposed to cookie cutter solutions. Vertex has been consistently responsive and reliable, and deal with our issues immediately. They have a large number of clients but make us feel like we are the most important. Vertex is an external company, but it feels like they are a part of the team.

Being a new firm, Vertex has been with us for every step of the way over the past 6 years. The main reason I would recommend Vertex is their people. There are a lot of other vendors on the market that can offer similar services as Vertex, but they don’t have the same level of customer service. I’m not a computer expert and it’s very comforting to know that I can call someone up who is friendly and personable, and they will walk me through fixing the problem. They take an interest in you, what your firm needs and how you want to grow.

Since working with Vertex, I’ve retrieved 50% of my workday back, and my frustration dealing with IT issues has been reduced to zero. The Vertex team is very professional, pro-active and provide solution options, and are the best group of IT professionals I’ve worked with. What has also impressed me is how stable the support team has remained with no personnel turnover which really helps from a historical viewpoint when troubleshooting. We can rely on their stability and continuity with our ongoing needs. They provide seamless service — when I need to throw up the white flag and ask for help, they’re there. I’ve recommended them to 3 or 4 other firms.

Vertex is exactly what we wanted. They tackle all of the problems we have and are extremely diligent. Their customer service is amazing; they are attentive and take the time to understand what we want. They respond to us as if we are their only client and make us feel important.