Jul 31, 2019

8 Things to look for in an MSP

An in-house IT department takes care of all your IT needs, so it’s handy to have one in your company. But if you can’t afford the cost of creating one, partnering with a managed services provider (MSP) could be a more convenient and less costly alternative.

An MSP oversees your network remotely so you don’t need additional office space, and it has a fixed monthly rate, among a host of other benefits. But not all MSPs are created equal. Because your IT system means a lot to your business, you’d want to leave it in the most capable hands. Here’s a checklist to help you choose the best MSP:

#1. Does the MSP work 24/7?

Network problems can occur at any time of the day. Choose an MSP that will monitor your IT system 24/7 and can address all network issues, even when they occur after hours.

#2. Do they respond quickly?

If you want your business to grow, you need to meet your customers’ demands. Network problems can slow you down, so your MSP should be able to address problems before they make any lasting impact on your operations. Your IT provider must always have someone ready to take your calls or respond to emails should you have inquiries or encounter setbacks.

#3. Do they offer cybersecurity services?

Hackers, malware, and other cybersecurity threats can compromise your network’s functionality and privacy. Your MSP should be able to recommend and execute measures, such as installing firewalls and training your staff, to augment your IT security and mitigate risks.

#4. Are they proactive about updates and maintenance?

Many of the tools and applications you use, such as email, have their own security features. Your MSP must keep them patched and updated to optimize their functionality and ensure that they are protected from different types of cyberattacks.

#5. Are they partnered with reliable vendors?

With an MSP on your side, you don’t have to devote time, effort, and money tracking down technology vendors; your IT provider does that for you. Choose an MSP that partners with reputable brands and knows their products. The MSP will likely use their partners’ products to build your network infrastructure, which assures you of superior-quality hardware and software.

#6. Do they offer disaster recovery services?

Your MSP should regularly back up your files and store them in the cloud. This ensures that in case a hurricane, fire, or any disaster hits your area, your data will remain intact and ready for retrieval. Such a strategy means that after the tragedy, you can immediately resume your business and go back to serving customers.

#7. Do they help you plan your budget?

Compared to establishing an in-house IT department, you don’t need a huge upfront investment to partner with an IT provider. Choose an MSP that will provide you with a reliable quote and assist you in creating and meeting your future technology plans.

#8. Is the service level agreement (SLA) agreeable to you?

The SLA details the scope and quality of services you can expect from your MSP. Choose an IT provider that provides an SLA that is clear and meets the needs of your business.

Choosing the best MSP isn’t as simple as picking one out of a list. Examine your own company and select an MSP that can address the business’s needs, help cover its bases, and protect your data from disasters, malicious attacks, and other threats. Vertex has years of experience in aiding companies make the most of their IT system, transforming it from just another segment of their operations into an important asset that boosts their business.Contact us today!

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