A lot of diligence should go into selecting a Managed Service Provider. Start by asking the following questions of the providers you’re considering:
One of our big differentiators is our focus on reducing reactive problems, security risks and downtime. We do this with proactivity. People in reactive roles (e.g., Help Desk) are too busy solving problems to reduce the number of potential problems. That’s why over 50% of our workforce are in proactive roles.
We spent years researching the most effective technologies, processes and standards to secure and protect our clients’ businesses. We don’t want to compromise our clients by not including all of the necessary components and expertise to deliver on this. So we bundle all of this into our affordable fixed-fee price.
The vCIO (a.k.a., Virtual Chief Information Officer) is your dedicated technology consultant. They’re available to you as needed, and they also perform quarterly and annual technology meetings to help make your firm more productive, understand and reduce risk, create long and short-term IT budgets and ensure technology is aligned with the direction and growth of your business. This role combined with NetAdmin are the two most important roles to ensure technology is not a risk or hindrance to your business.
The NetAdmin (a.k.a., Technology Alignment Analysist) is your dedicated proactive resource responsible for reducing IT problems in your environment and security risks. They are continuously aligning your IT against Vertex and industry best practices to ensure maximum uptime and productivity. This role combined with vCIO are the two most important roles to ensure technology is not a risk or hindrance to your business.
Our average is over 95% same-day response rate with the only exception being low-priority tickets entered at the end of the day.
Yes. We understand people work outside of normal business hours so we include high-priority after-hour support in our fixed-fee pricing.
Yes, and it’s included in our fixed fee. While we are very effective and timely at supporting most common issues remotely, we know there will be times when we need to send a technician out to you.
Yes, because it’s an important security measure to protect against password-related breaches. Multi-factor authentication is very easy to use and just provides a code on your phone to enter when logging in remotely. MFA comes bundled with our cloud offering.
Yes. Many of our clients have these strict requirements and we work closely with them to get them into compliance and keep them in compliance along with completing questionnaires and audits.
While our head office is located in Vaughan, many of our team members are downtown every day to support our clients.
Cybercrime is now a multi-billion-dollar industry that in many countries is financially backed by governments. They are targeting small and mid-sized businesses to extort money, steal information and money, and are being extremely successful at it. Cyber security is a conversation you should be having with your IT on an ongoing basis as it is a shared responsibility and tremendous threat to your business.
Start by asking all of the questions outlined in our FAQ about selecting a Managed Services Provider:
Yes, PCLaw can be hosted in a custom-built cloud environment. Be sure to select a cloud provider that has extensive experience with this type of PCLaw setup as it is not a straightforward installation.
This is dependent on the number of users, applications and data. Average ranges are 3090 days.
Yes, both our primary and secondary Data Centres are located in Canada.
We have redundancy within every piece of equipment (e.g., power supplies, network cards, fans, etc.) and with all equipment (e.g., redundant firewalls, network switches, clustered servers and storage). We have dual-power feeds from different grids, battery backup units and diesel generators. Additionally, we have a secondary data centre to protect in case there was ever an issue with the primary site).
Vertex’s team of committed and passionate IT professionals are dedicated to your law firm’s success. Through delivering exceptional results and impeccable customer service, our team ensures a best-in-class managed IT experience.