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There are a lot of other vendors on the market that can offer similar services as Vertex, but they don’t have the same level of customer service.

Vertex’s consistent response times and resources to deal with multiple requests at the same time made us feel confident we partnered with the right provider.

I was tremendously impressed with Vertex’s Service Desk team. Every person I worked with was friendly, knowledgeable, and fast. I cannot say this enough – but I am so happy that our firm made the switch when we could.

Our experience to date gives us confidence that we can count on Vertex to keep our systems running 24/7.

We are very happy that someone outside of our company is keeping an eye on our IT maintenance and being proactive with potential future issues.

Vertex allows our staff to focus on their work thereby not wasting time with IT concerns.

I know that the security hardening is working. They’ve shown me what wasn’t secure. They’re very good at explaining where we were and where we are now. I can see that they’ve reduced our risk.

We have upgraded our security without compromising ease of use and ensured we didn’t impact our staff’s ability to operate.

Increasingly we work remotely whether from home or from a client’s office. The cloud desktop is an amazing solution and operates a lot smoother than when we needed to access our files on a local server using a VPN.

Increasingly we work remotely whether from home or from a client’s office. The cloud desktop is an amazing solution and operates a lot smoother than when we needed to access our files on a local server using a VPN.

Vertex has been proactive in offering long term solutions based on our evolving needs. With their 24/7 monitoring of our systems they have alerted us to issues even on weekends.

We needed to cover all of our IT solutions in a one-stop-shop that had a scalable service structure, so we turned to Vertex.

The most significant benefit of migrating to the cloud was that we changed the way we practiced. Our lawyers can work from home and remotely, which is so important for work-life balance.

We have practically no IT related downtime and our IT queries are always dealt with in a timely manner.

Since working with Vertex, we have been able to concentrate on our core business and not worry about IT issues.

We are extremely happy with the team of people we have worked with at Vertex. From Tyler to Mark down to their support desk, they all take pride in the work they do with the utmost professionalism.

We are completely satisfied with the responsiveness and willingness to accommodate our requests and once again, reassured us, that we have made the right decision in choosing Vertex as our IT Managed service provider.

I love Vertex because of the increased work-life balance. As a managing partner, I am able to do a lot of work that no longer needs to be done in office.

We were looking for a firm with more experience that could offer us proactive solutions. Vertex has delivered this.

Migrating to cloud computing with Vertex has been a seamless, painless exercise with minimal disruption to our organization.

As Director of Operations, Vertex makes my job easier. Our old provider was reactionary. Vertex is responsive and preventative.

We’re very happy with Vertex. ALL of your people have been great to deal with. Very much appreciate the patience, thoughtfulness and professionalism of everyone.

We wanted the security of working with a bigger company like Vertex as our firm was growing, and their understanding of the legal business was a key factor in making our decision.

Vertex is approachable and responsive, and I know that I can turn to them any hour of the day. They understand the urgency of the issues and are always there for us.

Our day-to-day operations are more stable and down time has been reduced. We have a much better comfort level in terms of data security and data integrity, and as a result, we sleep better at night.

Before Vertex, we were receiving staff complaints that IT issues were not being resolved in a timely manner, if at all. We don’t hear complaints from staff anymore.

Not only are we now realizing markedly better productivity and profitability, but Vertex’s solutions for enhanced security, disaster recovery, remote access and business applications make us far more confident in our own operations and competitive generally, not to mention the enhanced benefts to those we serve.

Vertex has been consistently responsive and reliable, and they deal with our issues immediately. They have a large number of clients but make us feel like we are the most important. Even though Vertex is an external company, it feels like they are a part of our team.

Since partnering with Vertex, not only have we saved approximately $48,000/year in reduced downtime costs with their managed service plan, they have also given us the competitive advantage we need, thanks to their innovative technology solutions.

The Vertex team is very professional, pro-active and provide solution options, and are the best group of IT professionals I’ve worked with.

Since working with Vertex, I’ve retrieved 50% of my workday back, and my frustration dealing with IT issues has been reduced to zero.